As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...
Telefónica, the parent organisation behind the O2 mobile network, will implement Nokia Software’s Service Operation Center (SOC) platform in its UK business over the next 18 months as it transitions ...
Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...
Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...
Telefónica leverages Daon’s identity assurance solutions to secure Movistar and O2 customer accounts
Telefónica deploys Daon identity verification solutions across its channels to protect Movistar and O2 customers from ATOs, SIM swaps, phishing, and deepfakes. Identity verification and authentication ...
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